Refund policy

We want you to have the right part for your build. If something isn't right, here's how returns work.

RETURN WINDOW

Returns are accepted within 30 days of delivery. Items must be new, unused, uninstalled and in their original, undamaged packaging with all hardware and paperwork included.

HOW TO START A RETURN

All returns require a Return Authorization (RA) number. Email sales@streetwiseparts.com with your order number, the item(s) you want to return and the reason. We'll reply with your RA number and return instructions. Returns sent without an RA number may be refused.

Write the RA number on the outside of the box and include a copy of your order confirmation inside.

INTERNATIONAL ORDERS

International customers must contact sales@streetwiseparts.com before returning anything. We'll confirm whether the item can be returned and how to ship it.

RETURN SHIPPING

The customer pays return shipping unless we shipped the wrong item or the item arrived defective. We recommend a trackable, insured service. We aren't responsible for returns lost or damaged in transit.

RESTOCKING FEE

Returns that aren't the result of our error or a defect are subject to a 15% restocking fee.

REFUNDS

Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5–7 business days. Original shipping charges are not refundable.

NON-RETURNABLE ITEMS

- Parts that have been installed, mounted, used, modified or show signs of wear

- Electrical and electronic components once the package has been opened

- Special-order, custom-built or made-to-order items (including custom suspension and shocks)

- Decals and graphics

- Clearance and final-sale items

- Labor and services, including shock service, tuning, dyno time and fire system service

FIRE SYSTEM PRODUCTS

Fire system products are returnable only if unused, with all seals intact, and with prior authorization. Charged bottles must ship GROUND ONLY. We can't accept charged bottles shipped by air.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Inspect your order when it arrives. If anything is damaged in shipping, defective or incorrect, email sales@streetwiseparts.com within 48 hours of delivery with your order number and photos of the item and packaging. We'll make it right with a replacement or refund at our discretion.

WARRANTY

Many of the products we sell carry a manufacturer's warranty. Warranty claims follow that manufacturer's terms and process. Contact us and we'll help you through it.

EXCHANGES

The fastest way to get a different part is to return the original for a refund and place a new order.

ORDER CANCELLATIONS

Orders can be canceled free of charge before they ship. Special-order items may be subject to a cancellation fee once ordered from the manufacturer.

QUESTIONS

Email sales@streetwiseparts.com.